How do I place my order? Orders can be placed on our website through our secure checkout page. If you have a problem checking out, please email us here. We can also be reached by phone Monday-Friday 9am-5pm Eastern Standard Time at 1-888-694-4520.
How can I track my order? Once you order ships, a tracking number will be emailed to you along with a link where you can track the status of your order.
Can I pick up my order at one of the warehouses? No we do not allow customer pickups. Our warehouses are not open to the public.
Can I make changes to my order after it has been placed? Unfortunately, we are unable to make any changes to an order once it has been placed.
Do you ship out of the country? No, we only ship within the USA.
Do you ship to Alaska and Hawaii? No, we only ship to the lower 48 United States.
Do you ship COD? No.
Do you offer free shipping? Yes. We offer free shipping for all orders over $50.
What shipping method do you use? We ship via FedEx, UPS, LaserShip and OnTrac.
How long will it take for my order to arrive? Most orders are delivered within 1-2 business days. We are able to offer very fast shipping because our distribution centers are strategically located across the US ensuring that most addresses have 1-2 day ship times. Please note we do not ship on Saturdays and Sundays, or most major holidays.
What if I provided an incorrect shipping address? If your order was undeliverable and returned to our warehouse, please refer to the returns section of our website.
Do you have a minimum order? No.
Will I be charged sales tax? Our company is based in the state of Georgia, so sales tax will be charged if you live in Georgia. If you live in the other 49 states, there is no sales tax.
Do you accept insurance? We do not accept insurance at this time.
Do any products require a prescription to purchase? No, all products may be purchased without a prescription,
Do you sell to individuals or just businesses? Yes we sell to individuals as well as businesses.
Is an account required to purchase? No account is required to purchase.
If a product is out of stock, how long until it is back in stock? Our website inventory is updated daily so please keep checking back to see when products are back in stock.
Can I have products automatically re-ordered on an ongoing basis? Coming soon.
If I have a business resale license can I get a discount? No we offer discounts based on the quantity of your order.
What payment options do you offer? Our payment options include Visa, Mastercard, Discover, American Express and Paypal.
Do you accept School or Government Purchase Orders? Not at this time.
Can I return or exchange an item? Yes, please click here to review our returns/exchange policy.
What are your hours of operation? Our office hours are Mon-Fri 9-5 EST. However you can place an order on our website 24 hours a day, 7 days a week. If you email us after hours, a representative will be back in touch the next business day.
Is the iMedicalSupply.com website safe and secure? Yes. We have gone to great lengths to make our website secure. Your information is protected by McAfee and GeoTrust. And we never sell your personal information.
How do I contact iMedicalSupply.com? The best way to contact us is to fill out this form and a representative will be in touch very soon. Or you can call us at 1-888-694-4520.